ONLINE RETURN POLICY
We hope you love all your online purchases! If, however, you would like to return any item(s) purchased online, please review our online return policy.
Items that are marked FINAL SALE are non-refundable and non-returnable. No returns, refunds, or online credits will be given for FINAL SALE items purchased online.
Items included in an online promotion that are NOT marked FINAL SALE will fall within our regular online return policy; a refund or credit will
be given for the promotion price of the item(s) when they are returned to us within the regular online return policy timeframe (see below for
All returns must be preauthorized by email to email@example.com prior to sending item(s) back. Unauthorized returns will not be accepted. In this email, please include your order number, the date the order was postmarked, and the reason for your return.
FOR EXCHANGES: Please call the store at (603)228-1101, or please email firstname.lastname@example.org. Please provide us with your order number, and what you would like to exchange. This process is meant to ensure item availability. Along with contacting us about an exchange, please fill out the Return Form and ship the item with this form back to us within the online return policy timeframe (see below for details).
All returns must be shipped back to our Returns Department and postmarked within 15 days from the date your order was processed. The processed date will be clearly written on your Return Form, which will be included with your order. Please send items back in their original packaging if possible. To ensure arrival, we recommend using a shipping provider that is insured and offers tracking of packages. We cannot be held responsible for packages that are lost or damaged during transit from the customer to the Returns Department.
Return forms will be included with every online purchase; these forms must be filled out fully and included with any returned items. Once we receive your returned item(s), you will be refunded for your purchase in the original form of payment within 5 business days. Shipping charges are non-refundable. You will be notified via email once your refund has been successfully processed.
All items must be returned in saleable condition; unworn, unwashed, unaltered, with original tags ATTACHED, and proof of purchase included. We reserve the right to refuse or deny any returns which do not meet these requirements. Any unaccepted returns will be shipped back to the customer at the customer’s expense.
Please send returns and exchanges to us at:
Gondwana & Divine Clothing Co.
13 N Main St
Concord, NH 03301
Please note that items purchased online can NOT be returned in-store. All online purchases must be shipped back to the store.
IN-STORE RETURN POLICY
(Please note that our in-store return policy is different from our return policy for items purchased online.)
For items purchased in-store, refunds are available 5 days after the date of purchase. Exchanges and store credit are offered for 15 days
after the date of purchase.
Formal wear items purchased in-store can ONLY be EXCHANGED within 5 days for exchange or store credit. No refunds are available for
formalwear purchases. All formal wear items in-store are clearly marked.
Items purchased at a discount are FINAL SALE. No refunds or exchanges will be offered for items purchased at sale prices.
For items purchased during a promotional or storewide sale, please refer to the individual policy listed at the bottom of your receipt.